FREQUENTLY ASKED QUESTION
Quick Answers for a Smooth Ride
Overview
What types of caravans do you offer?
We offer a range of lightweight and hybrid caravans, including models like Starlite 12, Starlite 12F, XR 13, XR 13B, XR 15, and XR 15B, perfect for couples and families.
Where are your caravans manufactured?
Our caravans are designed and manufactured in Sydney, Australia, using high-quality materials to ensure durability and comfort.
What makes your caravans stand out from others?
Our caravans are built for performance and comfort, with options for both lightweight and hybrid models, offering versatile features for all types of travellers.
Can I customise my caravan?
Yes, we offer some customisation options to suit your needs. Please contact our sales team for specific requests.
Support
How can I contact customer support?
You can reach our customer support team via the contact form on our website, by email, or by calling our helpline at 02 4721 2298.
What if I have an issue with my caravan after purchase?
If you encounter any issues, please get in touch with our support team immediately, and we will assist with repairs or replacements under warranty, depending on the situation.
Do you offer after-sales support for caravans?
Yes, we provide ongoing support after purchase, including maintenance tips and troubleshooting assistance.
Where can I find user manuals for my caravan?
User manuals for all our models are available on our website under the “Support” section, or you can request one from our support team.
Privacy
How do you protect my personal information?
We take your privacy seriously and use advanced security protocols to protect your personal and payment information.
Do you share my personal data with third parties?
No, we do not share your personal information with third parties unless required for processing orders or complying with legal obligations.
Help Center
Can I get personalised help for specific issues?
Yes, if you can’t find the answer you’re looking for, feel free to contact our support team for personalised assistance.
Can I get assistance with caravan maintenance?
Yes, our Help Center includes maintenance tips and troubleshooting guides. For more specific concerns, our support team is available to help.